Frequently Asked Questions

Find answers to common questions about using Roophtop.

General

Roophtop is a premier platform that connects you with exceptional rental properties and premium vehicles. Whether you need a cozy home for your vacation or a luxury car for your road trip, we have you covered in one seamless experience.

Creating an account is simple. Click on the 'Register' button in the top right corner of the page, fill in your details, and you're ready to start exploring our listings.

Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your personal data and payment information. You can read more in our Privacy Policy.

For Guests (Renters)

Simply browse our listings using the search bar or categories. Once you find a property or vehicle you like, select your dates and click "Book Now". Follow the prompts to complete your reservation.

We accept major credit cards (Visa, MasterCard, American Express) and select digital payment methods. All transactions are processed securely.

Cancellation policies vary by listing. You can view the specific cancellation policy for each property or vehicle on its details page before booking. You can manage your cancellations from your Dashboard.

For Hosts

To become a host, sign up for an account and navigate to the "Become a Host" section. Follow the step-by-step guide to add your listing details, photos, and pricing.

Listing your property or vehicle is free! We only charge a small service fee when a booking is confirmed. This fee helps cover the cost of running the platform and providing support.

Payouts are typically processed 24 hours after the guest checks in or picks up the vehicle. The funds will be deposited directly into your linked bank account.

Safety & Support

If you encounter any issues, please contact the host first as they can often resolve things quickly. If you cannot reach the host or the issue persists, our 24/7 customer support team is here to help.

You can reach our support team via the "Contact Us" page, email, or our in-app chat support. We are available around the clock to assist you.